Privacy Policy

At The Sales Guy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms on our website
• Register for training programs or consultations
• Subscribe to our newsletter or communications
• Communicate with us via email, phone, or other channels
• Participate in surveys or provide feedback

This personal information may include:

• Name and contact details (email address, phone number)
• Company name and job title
• Business information and industry sector
• Training preferences and requirements
• Payment and billing information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data and analytics information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide sales training services, consultations, and support
• Communication: To respond to your inquiries, send confirmation emails, and provide customer service
• Marketing: To send you information about our services, training programs, and resources (with your consent)
• Improvement: To analyze website usage and improve our services and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To process payments, manage bookings, and maintain business records

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:

• Website hosting and maintenance providers
• Email marketing and communication platforms
• Payment processors and financial institutions
• Analytics and performance monitoring services
• Customer relationship management (CRM) systems

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Privacy Rights

Under Australian privacy law (Privacy Act 1988) and other applicable regulations, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal obligations
• Opt-Out: You can opt out of marketing communications at any time
• Data Portability: You can request a copy of your data in a structured, machine-readable format
• Complaint: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and measure the effectiveness of our marketing. This section explains what tracking technologies we use, what data they collect, and how that data is used.

Tracking Technologies We Use

In compliance with Australian privacy law and the Office of the Australian Information Commissioner (OAIC) guidance on tracking pixels (updated 4 November 2024), we explicitly disclose the following tracking technologies:

Google Analytics (GA4)

Purpose: To analyze website traffic, understand user behavior, and improve our services.

Data Collected:

• Pages visited and time spent on site
• Device type, browser, and operating system
• Geographic location (country/city level)
• Referring website and traffic source
• IP address (anonymized)

Data Processing: Data is processed by Google LLC in the United States. Google Analytics does not collect names, email addresses, or phone numbers unless you provide them through our forms.

More Information: Google Privacy Policy

Google Tag Manager (GTM)

Purpose: To manage and deploy tracking tags without modifying website code directly.

Data Collected: GTM itself does not collect personal data. It loads and manages other tracking technologies (like Google Analytics and Meta Pixel) on our behalf.

Data Processing: Managed by Google LLC in the United States.

Meta Pixel (Facebook Pixel)

Purpose: To measure advertising effectiveness, understand user behavior from ads, and optimize ad delivery for lead generation campaigns.

Data Collected:

• Pages visited and actions taken on our website
• Device information and browser type
• IP address and general location
• Form submissions and conversion events (when you submit a contact form)

Data Shared: When you submit a contact form on our website, Meta Pixel records a "Lead" conversion event. The following data is shared with Meta Platforms, Inc. for advertising measurement and optimization:

• Email address (hashed for privacy)
• Phone number (hashed for privacy)
• Name (if provided in the form)

What We Do NOT Share: In compliance with OAIC guidance, we do NOT send sensitive information through Meta Pixel, including:

• Message contents from contact forms
• Health information
• Financial details (credit cards, bank accounts)
• Government identifiers
• Any information unrelated to your inquiry about sales training

Data Processing: Data is processed by Meta Platforms, Inc. in the United States and may be used by Meta to show you relevant advertisements on Facebook and Instagram.

More Information: Meta Privacy Policy

Data Limitation

We only collect the minimum data necessary to provide our services and improve your experience. Our contact forms request:

• Name (for personalization)
• Email address (to respond to inquiries)
• Phone number (for consultation bookings)
• Optional: Company name, job title, or specific training needs

We do NOT collect or request sensitive personal information such as health records, financial details beyond payment processing, or government identifiers.

International Data Transfers

Important: By using our website, you acknowledge that your data may be transferred to and processed in the United States by:

• Google LLC (for Google Analytics and Google Tag Manager)
• Meta Platforms, Inc. (for Meta Pixel advertising and measurement)

These companies have appropriate safeguards in place and comply with applicable data protection regulations.

Your Tracking Preferences

You can control tracking technologies through your browser settings and opt-out mechanisms:

• Browser Settings: Most browsers allow you to block or delete cookies. However, disabling cookies may affect website functionality.
• Google Analytics Opt-Out: Install the Google Analytics Opt-out Browser Add-on
• Meta Pixel Opt-Out: Adjust your Facebook Ad Preferences or use Your Online Choices (Australia)
• Do Not Track: We honor Do Not Track (DNT) signals where possible

Compliance with OAIC Guidance

This website complies with the Office of the Australian Information Commissioner's guidance on tracking pixels (4 November 2024), which requires us to:

• ✅ Be transparent about what tracking technologies we use
• ✅ Limit data collection to what is reasonably necessary
• ✅ Avoid sending sensitive personal information through tracking pixels
• ✅ Provide clear information about overseas data transfers

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. International Data Transfers

While we are based in Australia, some of our service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

Your privacy matters to us. We are committed to protecting your personal information and handling it with care and respect.