Objection Handling Training: Turn "No" Into "Tell Me More"
Sydney-based sales trainer — specializing in advanced objection handling psychology and techniques.
Stop losing deals to "I'm not interested" or "We have no budget". Master the psychology of objection handling and stop taking "no" for an answer.
Prefer to chat? Call 0478 409 161.
Trusted by B2B teams across Australia
Sound Familiar?
Panic Mode
When a prospect pushes back, your rep freezes. They either get defensive, start arguing, or just apologize and hang up.
"Send Me An Email"
The classic brush-off. Your team accepts it happily, sends an email that never gets opened, and marks it as a "lead".
Price Crumbles
At the first sign of price resistance, they discount. They don't defend the value, they just drop the price.
Giving Up Too Soon
Statistics show it takes 5-8 touchpoints to book a meeting. Most reps quit after one objection.
The Sale Starts When The Customer Says No.
An objection isn't a rejection; it's a request for more information. We teach your team to welcome objections as opportunities to deepen the conversation.
The Psychology of "No"
Understand why prospects say no (hint: it's usually reflex, not logic). Learn to bypass the "reptilian brain" reaction.
Diffusing Tension
Learn techniques like "labelling" and "mirroring" to lower resistance immediately, rather than raising it with arguments.
Isolating the Truth
Prospects lie. "I'm busy" usually means "You're not important". We teach how to uncover the real objection hidden behind the smoke screen.
The Pivot
Seamlessly transition from handling the objection back to your value proposition and the next step. Keep control of the call.
Forget "Rebuttal Books"
Memorizing 100 rebuttals doesn't work. We teach a framework that works for ANY objection.
Listen First
Most reps interrupt. We teach active listening to make the prospect feel heard before you ever respond.
Stay Calm
Objections trigger fight-or-flight. We train emotional control so your team stays cool under pressure.
Practice, Practice
We drill objections until the response is muscle memory. Your team won't have to "think" about what to say.
Common Questions
Yes. Before training, we audit your most common objections and customize the roleplays to match your specific reality.
No. It's communication. It's about helping the prospect get past their initial knee-jerk reaction so they can actually evaluate if you can help them.
Yes. The principles of empathy, clarification, and value alignment apply just as much to email replies as they do to phone calls.
Ready To Stop Taking "No" For An Answer?
Let's talk about equipping your team with the skills to handle any objection.
Book Your Free ConsultationLet's Talk
Book a free consultation to discuss how we can transform your sales team's performance.